Servicing & Support

An espresso machine is plumbing under pressure — it needs occasional care, and the difference between a 5-year machine and a 20-year machine is mostly maintenance. Here's how we help.

WhatsApp dial-in, with every machine

Every machine we sell comes with WhatsApp dial-in support: grinder set, first shots pulled with you, and a real person to message when something tastes off. Most "my machine is broken" messages we get turn out to be a grind setting, a gasket or a descale — diagnosed remotely in minutes, fixed the same day, no call-out fee.

Servicing and repairs

For work that needs hands on the machine — annual services, gasket and shower-screen replacement, descaling of neglected boilers, component repairs — WhatsApp us with your machine model and what's going on. We'll tell you honestly what it needs, what it'll cost, and whether it's even worth doing: sometimes the answer is a R400 part, not a new machine. We also fit upgrades — PID kits, precision baskets, bottomless portafilters and the like.

Keep it alive between services

Daily: flush the group, purge and wipe the steam wand. Weekly: backflush and clean your baskets. Yearly or two: fresh group gasket and shower screen. And always: decent water — scale is the number one machine killer in South Africa. The full routine, with honest lifespan numbers by machine type, is in our guide: How long does an espresso machine last?